Presence

The Presence screen displays phone extensions downloaded by the server.

Available

*Note: Extensions on this list may be organized into groups.

Select a heading to show or hide extensions for the desired group

Favorites

Presence also shows a star symbol next to each extension. This represents a 'Favorite' user. When the star is selected, the symbol will turn gold in colour and be added to the 'Favorites' department.

Status

Unified Communicator provides real-time presence data for individual extensions.

The following icons indicate the current call status of each extension:

Available

Busy

Offline

Held

Unavailable

Do not disturb

Meeting

Break

Out Of Office

Not at work

*Note: Presence monitors deskphone extensions, mobex extensions as well as calls made directly to a mobile phone. Presence will also display the phone number that an extension is currently on a call with.

Making a call to an extension by selecting it in the presence screen.

Extension details can be hidden from view on the server. To do this, select 'Edit' on the Extension information page, and select 'Keep Call Details Private'.

Dialing

A DID (Direct Inward Dial) call can be made to any extension (using the DID number), which may be preferable under some circumstances:

*Note: Dialing behavior will vary based on the configuration of 'Short' and 'Long Tap' settings.

To call an extension using its DID number:

1. From the Presence screen, select the desired extension.

2. From the Actions menu, select the second Dial option displaying the DID.

To call an extension using Dial Through number:

1. From the Presence screen, select the desired extension.

2. From the Actions menu, select the Dial Through option and continue to make the call.